Frequently asked questions
Here are frequently asked questions. If you need other assistance, please contact us directly
How can I add more people to my team?
Personal space is made for personal use. You may not be able to invite any teammates. Well, when switching to your team space, you can freely invite teammates to collaborate on your projects. With the Free plan, you can even invite up to 9 teammates to work with you.
What if I purchased an order, but was still asked to upgrade?
The Individual plan can only be used to upgrade your personal space. The Team plan can only be used to upgrade your team space. If you purchase an Individual plan and are trying to use the premium features in your team space, you will be asked to upgrade, and vice versa. So, select the right pricing plan and switch to the relevant workspace to try the premium features.
What is the Personal space and the Team space?
On Mockplus RP, all user accounts are created with a Personal space and a Team space by default: - Personal space offers a safe and undisturbed workspace for all individual users to create, edit, organize and manage their projects on their own. All projects in this workspace are only available to themselves. - Team space offers a central workspace for a whole team to collaborate on a project better together in one place. Within this workspace, you can freely invite teammates, co-edit on the same project, assign different access levels to them, and manage all projects and members in a breeze. Personal space and Team space are independent of each other. But, you can transfer projects between your personal space and your team space when the situation changes.
What's the difference between Individual and Team plans?
Individual plan is for personal use only, allowing you to upgrade your Personal space to create your own prototypes without distraction. It offers Annual and Perpetual plans for you to enjoy all premium features. Best for designers, freelancers, devs and anyone who works alone or does not want to collaborate with others. Team plan is for team use, allowing you to upgrade your Team space to collaborate on a project with your team better together in one place. It has all features of Individual plan, and stands out for its powerful design collaboration and handoff features. Best for companies, organizations and teams with 3 or more teammates.